Complete Story
08/16/2017
The facility's responsibility due to leak
AAA Storage World - Dennis Dorn
We had a unit leak, we found the problem was that a couple screws in the roof panel were loose. The items that were damaged were 2 vintage tables, a vintage chair, a stereo system, and a mattress topper. I am trying to figure out if we are responsible to pay them for the lost items or not.
3 Comments
Eddie Stallings on Tuesday 08/22/2017 at 10:48 PM
If you are using our NCSSA lease as we do it is our understanding that the customer is responsible for their contents. If you don't already offer and encourage they have their contents insured I would start! I had a roof leak that caused minor damage and I gave my renter a token check for part of his loss as a good will gesture. I kept a loyal customer! Good luck!
rick waters on Thursday 08/31/2017 at 04:52 PM
if it your fault you will find in a court it is your fault
Kevin Leebrick on Tuesday 09/05/2017 at 04:59 PM
Eddie is right, the NCSSA is rather black and white about this. The owners are not responsible for the damage. Hopefully you offer some kind of insurance program that will help them out. Before we started offering insurance, we cut a couple checks. Just make sure they sign something that it's a total and complete settlement.
